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cancel/delete of sales orders after invoicing
09-22-2016, 01:56 AM,
#1
cancel/delete of sales orders after invoicing
Hi All,

First a Sales order is invoiced complete.
Then a credit is issued to reverse the whole invoice (from the Customer Trans Inquiry).
This credit is allocated automatically to the invoice.
This credit creates stockmoves to return to stock
This also reopens the lines on the Sales Order.
All good.

Here is where it goes bad.

If you Cancel the Sales order or delete Sales Order Lines, you have problems re-printing the Invoice and Credit. (Sales Order may be deleted or lines are missing from the documents.)

But you may need to close a line and not ship anymore against the Sales Order. (I have not mentioned about have the same item on multiple lines).

Is there a proper way to flagged a line item as complete even though the qty invoiced will be zero? Cancelling works fine if no invoices are ever issued. But if you invoice then credit then cancel (or delete a line), this seems to cause all kinds of problems.

Thanks,

Bill
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09-22-2016, 11:32 AM,
#2
RE: cancel/delete of sales orders after invoicing
Hi, Bill,
You're right. We need to modify the behavior for orders invoiced to not allow canceled.
For items no longer to ship, you can choose to cancel remained quantity while invoice. Or cancel it at the sales order interface.
Thanks and best regards!

Exson
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