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Unable to install webERP 4.12.3 on hosted server
11-22-2015, 07:58 PM
Post: #1
Unable to install webERP 4.12.3 on hosted server
I have not been able to install the weberp on the hosted server. It keeps on giving us the error as per the attached. The installation doesn't even proceed. I am not an IT specialist but I have been able to install other applications on the hosted server before (such as Phreebooks). I desperately need weberp as it has what we have been looking for. Please assist. I can give you log in details so that you can assist in installing it, if need be. Thanks a lot and looking forward to your response.


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11-22-2015, 08:05 PM
Post: #2
RE: Unable to install webERP 4.12.3 on hosted server
Hi Danny, you started a different thread about this yesterday, did you see my reply to that?

Tim
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11-23-2015, 12:16 AM
Post: #3
RE: Unable to install webERP 4.12.3 on hosted server
Hi Tim,

I have seen your reply. How do I share the web server error log? Where do I go to get this detail? Please assist. Thanks
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11-23-2015, 01:54 AM
Post: #4
RE: Unable to install webERP 4.12.3 on hosted server
They are normally offered as an option in CPanel. If not then you need to ask your host for them.

Tim
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11-23-2015, 03:05 AM
Post: #5
RE: Unable to install webERP 4.12.3 on hosted server
Hi Tim,

Please see below what i could get from the error log.

[Sun Nov 22 18:50:09 2015] [error] [client 180.76.15.32] File does not exist: /home/dosharon/public_html/ecommerce
[Sun Nov 22 18:50:09 2015] [error] [client 180.76.15.32] File does not exist: /home/dosharon/public_html/ecommerce
[Sun Nov 22 18:48:34 2015] [error] [client 157.55.39.141] File does not exist: /home/dosharon/public_html/ecommerce
[Sun Nov 22 18:48:34 2015] [error] [client 157.55.39.141] File does not exist: /home/dosharon/public_html/robots.txt
[Sun Nov 22 18:45:43 2015] [error] [client 157.55.39.123] File does not exist: /home/dosharon/public_html/ecommerce
[Sun Nov 22 18:45:43 2015] [error] [client 157.55.39.123] File does not exist: /home/dosharon/public_html/product-tag
[Sun Nov 22 18:45:33 2015] [error] [client 157.55.39.123] File does not exist: /home/dosharon/public_html/ecommerce
[Sun Nov 22 18:45:33 2015] [error] [client 157.55.39.123] File does not exist: /home/dosharon/public_html/robots.txt
[Sun Nov 22 18:39:54 2015] [error] [client 157.55.39.123] File does not exist: /home/dosharon/public_html/ecommerce
[Sun Nov 22 18:39:54 2015] [error] [client 157.55.39.123] File does not exist: /home/dosharon/public_html/robots.txt
[Sun Nov 22 18:35:09 2015] [error] [client 180.76.15.6] File does not exist: /home/dosharon/public_html/ecommerce
[Sun Nov 22 18:35:09 2015] [error] [client 180.76.15.6] File does not exist: /home/dosharon/public_html/ecommerce
[Sun Nov 22 18:31:24 2015] [error] [client 207.46.13.120] File does not exist: /home/dosharon/public_html/ecommerce
[Sun Nov 22 18:31:24 2015] [error] [client 207.46.13.120] File does not exist: /home/dosharon/public_html/robots.txt
[Sun Nov 22 18:29:25 2015] [error] [client 207.46.13.68] File does not exist: /home/dosharon/public_html/ecommerce
[Sun Nov 22 18:29:25 2015] [error] [client 207.46.13.68] File does not exist: /home/dosharon/public_html/robots.txt
[Sun Nov 22 18:28:22 2015] [error] [client 157.55.39.141] File does not exist: /home/dosharon/public_html/ecommerce
[Sun Nov 22 18:28:22 2015] [error] [client 157.55.39.141] File does not exist: /home/dosharon/public_html/robots.txt
[Sun Nov 22 18:20:09 2015] [error] [client 180.76.15.18] File does not exist: /home/dosharon/public_html/ecommerce
[Sun Nov 22 18:20:09 2015] [error] [client 180.76.15.18] File does not exist: /home/dosharon/public_html/ecommerce
[Sun Nov 22 18:17:36 2015] [error] [client 173.252.90.248] File does not exist: /home/dosharon/public_html/ecommerce
[Sun Nov 22 18:17:36 2015] [error] [client 173.252.90.248] File does not exist: /home/dosharon/public_html/ecommerce
[Sun Nov 22 18:05:19 2015] [error] [client 66.249.67.24] File does not exist: /home/dosharon/public_html/ecommerce
[Sun Nov 22 18:05:19 2015] [error] [client 66.249.67.24] File does not exist: /home/dosharon/public_html/product-category
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11-23-2015, 08:30 AM
Post: #6
RE: Unable to install webERP 4.12.3 on hosted server
Nothing appears to be webERP related in that list... are the permissions correct for the installation?
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11-23-2015, 06:39 PM
Post: #7
RE: Unable to install webERP 4.12.3 on hosted server
There should be more to the logs than that, can you search for anything related to /home/dosharon/public_html/webERP

Thanks
Tim
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