Customer Sales Returns?

[giusba71]

How to reverse a sale transaction invoiced?
(for instance for an item ordered by customer in error)

[agaluski]

Click on your "Manual" link in the software. There is a great section with pictures on creating credit invoices from the original invoice.

[giusba71]

I've already seen the manual, but is always necessary invoice and credit the sale.
And if we have still not received the payment?

[agaluski]

Yes, the only way to reverse a sale that has already been invoiced is to credit it.
The nice feature about the credit process is that it automatically allocates the credit to the original invoice. Then you can change the sales order and re-invoice.