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Customer Sales Returns?
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Customer Sales Returns?
05-01-2015, 12:11 AM,
#1
giusba71
Senior Member
Posts: 62
Threads: 29
Joined: Feb 2015
Customer Sales Returns?
How to reverse a sale transaction invoiced?
(for instance for an item ordered by customer in error)
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05-01-2015, 01:49 AM,
#2
agaluski
Senior Member
Posts: 326
Threads: 74
Joined: Jan 2014
RE: Customer Sales Returns?
Click on your "Manual" link in the software. There is a great section with pictures on creating credit invoices from the original invoice.
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05-05-2015, 09:33 PM,
#3
giusba71
Senior Member
Posts: 62
Threads: 29
Joined: Feb 2015
RE: Customer Sales Returns?
I've already seen the manual, but is always necessary invoice and credit the sale.
And if we have still not received the payment?
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05-05-2015, 11:10 PM,
#4
agaluski
Senior Member
Posts: 326
Threads: 74
Joined: Jan 2014
RE: Customer Sales Returns?
Yes, the only way to reverse a sale that has already been invoiced is to credit it.
The nice feature about the credit process is that it automatically allocates the credit to the original invoice. Then you can change the sales order and re-invoice.
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