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Bug tracking software
02-02-2012, 05:44 AM,
#11
RE: Bug tracking software
I can't see how to make the sourceforge bug tracker read only, but I have made it so only registered folks can add to it...
I also added some text to say that the sourceforge bug tracker is now depreciated.

I think the major thing is to have the bugs reported and the administration of the bugs is another story.

The bug tracker IMHO is for the bug tracker admin - yourself - and developers to keep track of them to make sure they are all fixed and to document dates and times and solutions. Certainly a worthy cause as I know I have missed some through lack of organisation previously.

In reality, as previously advised, IMHO users will not be interested in learning how to work the bug tracker, but will be naturally keen to figure out why something doesn't work and will use the most convenient method they can to get help figuring it out. Experience has shown us that this is a forum. We were forcing people to use the mailing list previously, but now we are not - I fully expect this will be the place where bugs are first brought to light. Attempting to force users through additional hoops to report bugs may mean bugs go unreported ... IMHO a step back and NOT a desireable outcome for me. I strongly encourage bugs to be reported by whatever method a user chooses. The admin is something else and anyway we have you to administer it!
Phil Daintree
webERP Admin
Logic Works Ltd
http://www.logicworks.co.nz


Messages In This Thread
Bug tracking software - by tim_schofield - 01-28-2012, 11:00 PM
RE: Bug tracking software - by phil - 01-29-2012, 08:07 AM
RE: Bug tracking software - by tim_schofield - 01-29-2012, 07:12 PM
RE: Bug tracking software - by phil - 01-30-2012, 09:30 AM
RE: Bug tracking software - by terryp - 01-30-2012, 02:41 PM
RE: Bug tracking software - by tim_schofield - 01-30-2012, 07:35 PM
RE: Bug tracking software - by phil - 01-31-2012, 08:12 AM
RE: Bug tracking software - by phil - 02-01-2012, 04:44 AM
RE: Bug tracking software - by PakRicard - 02-01-2012, 09:54 AM
RE: Bug tracking software - by tim_schofield - 02-01-2012, 10:28 PM
RE: Bug tracking software - by phil - 02-02-2012, 05:44 AM
RE: Bug tracking software - by tim_schofield - 02-02-2012, 05:53 AM
RE: Bug tracking software - by terryp - 02-02-2012, 05:54 PM
RE: Bug tracking software - by opto - 02-09-2012, 05:33 AM
RE: Bug tracking software - by PakRicard - 02-09-2012, 12:10 PM
RE: Bug tracking software - by phil - 02-09-2012, 12:43 PM

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