webERP Forum

Sometimes customers overpay or underpay by a small amount and we want to waive the difference.

Customer's question:

"Go to General Ledger
Journal Entry

What I want to do is transfer .05 cents between GL Account 1 (Sales
Discounts) and GL Account 1100 (AR) with specific reference to
customer X.

I can do everything except assign the .05 to X.

Is there some sort of link that needs to be activated/displayed on
Journal Entry screen between AR and would it be "debtor code -
debtorno"?

Thank you for your input!

What I normally do, don't know if it is the correct way, but my auditors haven't complained yet.

I do a petty cash payment receipt (either positive or negative) on the customer which make the amount on the customer zero and then write it off in petty cash.

Regards

Apologies for only coming to this now.

What I normally recommend people do is to do a receipt/payment for zero, and then put in a discount for the amount I want to write off. That way you don't have anything hitting the bank accounts or petty cash.

Tim