04-06-2019, 12:51 AM
Version 4.15
I have received and error when trying to "Cancel Whole Order"
I get
#################################################
WARNING Message Report : There are lines on this order that have already been invoiced. Please delete only the lines on the order that are no longer required
There is an option on confirming a dispatch/invoice to automatically cancel any balance on the order at the time of invoicing if you know the customer will not want the back order
#################################################
It states that I should be able to Cancel the order at the time of Invoicing. I can not find that option. If I did this invoice has already been processed. How do I cancel this order?
Thanks
I have received and error when trying to "Cancel Whole Order"
I get
#################################################
WARNING Message Report : There are lines on this order that have already been invoiced. Please delete only the lines on the order that are no longer required
There is an option on confirming a dispatch/invoice to automatically cancel any balance on the order at the time of invoicing if you know the customer will not want the back order
#################################################
It states that I should be able to Cancel the order at the time of Invoicing. I can not find that option. If I did this invoice has already been processed. How do I cancel this order?
Thanks